Android
Login & Membership
I paid but the app is asking me to pay again. How do I log in?
The problem might arise because instead of clicking on the 'I already have an account' button, on the first screen of the app, which is for the user...
How do I log in if I forgot my password?
If you have a registered account in FastEasy but you forgot your password, just tap the 'Forget your password' button: Type in the email that is regis...
How do I log in?
Please follow the instructions below to log in to the app: Download the app using this link. Open the app and click on the ' I already have an accoun...
Billing & Subscription
Is my subscription auto-renewable? Can I purchase a program for a single period of use?
The subscription is auto-renewable by default, meaning it will automatically renew at the end of each billing cycle. You will be billed based on the r...
Why am I charged different prices for my plan?
The price of your subscription depends on the subscription plan you purchased. Auto-renewable subscription plans are offered with the trial offer. Th...
Can I postpone the start?
We are glad to see you here! Unfortunately, currently, it's not possible to pause or postpone the subscription as it starts right after the purchase i...
What are the payment methods I can purchase a subscription with?
Happy to see your interest in our product! Currently, users can purchase a subscription plan to our application with the following international payme...
How can I cancel the subscription?
There are currently two ways to cancel a subscription: Contact our support team via the Contact Form . Cancel directly in your web cabinet. To do thi...
How can I delete my account?
We are sorry to see you go! Follow these steps to delete your account: 1. Open the Settings section. 2. Click on the Personal Details button. 3. Selec...
What is auto-renewal?
Auto-renewal is a type of subscription plan that renews automatically as soon as the new billing period starts. To avoid the auto-renewal of the app,...
I got a sale but then it disappeared.
The purchase of a subscription plan might be affected by a 10-minute offer. The matter is that when you were making the purchase, there was a special ...
I thought I could try an app for one day.
Unfortunately, currently, the application does not allow you to subscribe for one day. Before confirming your purchase, you can see on your screen th...
How can I get a refund?
Please make sure to visit the Refund Policy page to see whether your case meets the refund criteria. According to our policies, we have a money-back...
Are my subscription and the plan in the application connected?
The number of days in your plan and the duration of your subscription aren’t related. Your plan is designed to guide you through your fasting program,...
How can I view my subscription?
If you would like to view the details of your subscription plan, you can easily do it in the 'User Account' on our website . To do that, please follo...
How can I change my subscription period?
At the moment, switching between plans isn’t possible. However, we’re pleased to offer an alternative solution: you can convert your current subscript...
App's Features
How can I change my height/weight/units/email?
You can change parameters like height, weight, units, and email by following these instructions: 1. Open the App and go to your profile; 2. Tap on 'Pe...
What features does the FastEasy application offer?
When signing up, you’re supposed to fill in your specific parameters, such as your goal, fitness level, weight, target weight, age, physical activity ...
My steps are not recording. What can I do?
If your steps are not recording, let us share the information on how our application works. Our app takes information from your device’s activity m...
I can’t set my eating window. How do I do that?
If you'd like to change your eating window, please go to the 'Timer' tab and click on the fasting circle in the middle of the screen: After that, you ...
How to add liquid?
We are happy to see you here! If you'd like to add liquids or track your hydration level, please follow these step-by-step instructions (see below): T...
I don’t see my personal plan anywhere. How can I find it?
Upon signing up, you get access to a PDF guide with your weekly plan. If you haven't received that guide yet, please check your inbox or spam folder f...
I want to get reminders. How do I turn them on?
If you would like to get reminders, please follow these steps to enable FastEasy notifications: please go to Settings (on your device) > Notifica...
How to change my personal details?
If you want to change your personal details, you are able to change them directly in the app. Please follow the step-by-step instructions below: 1. Go...
I see different data in Statistics and Fasting History? Why is that so?
As you might notice, the "Statistics" tab shows you the quantity of fasting time for the 24-hour day. This means that on the statistics screen you see...
How do I add activities to the app?
Staying active is essential in order to be healthy. However, currently, there is no such feature in the FastEasy app to track your physical activities...
How do I add steps manually?
It’s great to see you being active! If you would like to add steps manually, unfortunately, currently, there is no feature in the app to add steps man...
I don’t know how to change the units on my profile.
In order to change the unit of weight from kilograms (kg) to pounds (lb) and the unit of length from centimeters (cm) to inches (in), please open the ...
How can I add my fasting history?
Happy to see you fasting! To add your fasting record for the previous day, please follow these steps: tap on Profile > Fasting History > press on the ...
How do I change the language of the app?
Please note that there are two different ways you can change the app language. Follow the instructions below to change the language on your Android de...
How do I start and end fasting? Do I have to manually turn the timer on?
We are glad to see you here! If you want to start or finish your fasting session, you have to manually push the "Start" button when you start fasting ...
How to delete my fasting record?
It’s great to see your interest in our application! To delete your fasting record, please follow these steps: tap on Profile > Fasting History > ...
Apps & Integrations
Are there any other integrations?
We are glad to see your interest in the FastEasy application! Unfortunately, currently, the FastEasy application doesn’t provide any integrations. We ...
How do I connect my smartwatches?
We are thrilled to see your interest in our application! Unfortunately, currently, the FastEasy application doesn’t offer a feature of connecting with...
Technical Issues & Troubleshooting
I tried to download the app on my computer but it is not downloading. How do I do that?
Unfortunately, we do not have a desktop version available currently, and the app is designed for mobile devices. The mobile app is a versatile and c...
I reinstalled the app and lost my Hydration and Fasting history. What should I do?
In the event that when reinstalling the application, the hydration and fasting history haven’t been saved, please contact our support team via the Co...