iOS

The problem might arise because instead of clicking on the 'I already have an account' button, on the first screen of the app, which is for the user...

If you have a registered account in FastEasy but you forgot your password, just tap the 'Forgot password' button: Type in the email that is registered...

Please follow the instructions below to log in to the app: Download the app using this link. Open the app and click on the ' I already have an accoun...

The subscription is auto-renewable by default, meaning it will automatically renew at the end of each billing cycle. You will be billed based on the r...

The price of your subscription depends on the subscription plan you purchased. Auto-renewable subscription plans are usually offered with the trial o...

We are glad to see you here! Unfortunately, currently, it's not possible to pause or postpone the subscription as it starts right after the purchase i...

Happy to see your interest in our product! Currently, users can purchase a subscription plan to our application with the following payment methods:  P...

There are currently two ways to cancel a subscription: Contact our support team via the Contact Form . Cancel directly in your web cabinet. To do thi...

We are sorry to see you go! Follow these steps to delete your account: 1. Open the Settings section. 2. Click on the Personal Details button. 3. Selec...

Auto-renewal is a type of subscription plan that renews automatically as soon as the new billing period starts. To avoid the auto-renewal of the app,...

The purchase of a subscription plan might be affected by a 10-minute offer. The matter is that when you were making the purchase, there was a special ...

Unfortunately, currently, the application does not allow you to subscribe for one day. Before confirming your purchase, you can see on your screen th...

Please make sure to visit the Refund Policy page to see whether your case meets the refund criteria. According to our policies, we have a money-back...

The number of days in your plan and the duration of your subscription aren’t related. Your plan is designed to guide you through your fasting program,...

If you would like to view the details of your subscription plan, you can easily do it in the 'User Account' on our website . To do that, please follo...

At the moment, switching between plans isn’t possible. However, we’re pleased to offer an alternative solution: you can convert your current subscript...

You can change parameters like height, weight, units, and email by following these instructions: 1. Open the App and go to your profile; 2. Tap on 'Pe...

When signing up, you’re supposed to fill in your specific parameters, such as your goal, fitness level, weight, target weight, age, physical activity ...

If your steps are not recording, let us share the information on how our application works.  Our app takes information from your device’s activity man...

If you'd like to change your eating window, please go to the 'Timer' tab and click on the fasting circle in the middle of the screen: After that, you ...

We are happy to see you here! If you'd like to add liquids or track your hydration level, please follow these step-by-step instructions (see below): T...

Upon signing up, you get access to a PDF guide with your weekly plan. If you haven't received that guide yet, please check your inbox or spam folder f...

If you would like to get reminders, please follow these steps to enable FastEasy notifications: On your device: go to Settings > Notifications > selec...

If you want to change your personal details, you are able to change them directly in the app. Please follow the step-by-step instructions below: 1. Go...

As you might notice, the "Statistics" tab shows you the quantity of fasting time for the 24-hour day. This means that on the statistics screen you see...

Staying active is essential in order to be healthy. However, currently, there is no such feature in the FastEasy app to track your physical activities...

It’s great to see you being active! If you would like to add steps manually, unfortunately, currently, there is no feature in the app to add steps man...

In order to change the unit of weight from kilograms (kg) to pounds (lb) and the unit of length from centimeters (cm) to inches (in), please open the ...

Happy to see you fasting! To add your fasting record for the previous day, please follow these steps: tap on Profile > Fasting History > press on the ...

Please follow these step-by-step instructions to change the language of the app: Go to Settings on your device. In the list of apps, find the 'FastEas...

If you want to start or finish your fasting session, you have to manually push the "Start" button when you start fasting and push the "End fasting" bu...

It’s great to see your interest in our application! To delete your fasting record, please follow these steps:  tap on Profile > Fasting History > hold...

In the event that when reinstalling the application, the hydration and fasting history haven’t been saved, please contact our support team via the Co...

Unfortunately, we do not have a desktop version available currently, and the app is designed for mobile devices.   The mobile app is a versatile and c...

We are glad to see your interest in the FastEasy application! Unfortunately, currently, the FastEasy application doesn’t provide any integrations. We ...

If you want to connect the application with Apple Health, please check whether you have enabled access to your physical activity on your phone: to do ...

We are thrilled to see your interest in our application! Unfortunately, currently, the FastEasy application doesn’t offer a feature of connecting with...

Please find our Privacy Policy at the following link.

Please find our Refund Policy at the following link.

Please find our Terms of Use policy at the following link .

If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...